If the thing you ordered isn't right, send it back. You have 30 days from the day it arrives.
What we accept
Items in the condition you received them — unused, with all accessories and the original packaging. Try it out, of course; just don't put it through a month of daily use and then ask for a refund.
How to start a return
- Email gadovia1@gmail.com with your order number and a sentence on what went wrong.
- We reply within one business day with the return address and instructions.
- Ship it back and send us the tracking number.
Please don't send anything back before you've heard from us — returns that arrive unannounced are hard to match to an order.
Who pays return shipping
- Faulty, damaged or wrong item — we do. Send us a photo and we'll either replace it or refund you in full. In most cases you won't need to ship anything back at all.
- Changed your mind — you do.
Refunds
Once your return arrives and we've checked it, we refund to your original payment method within 5–10 business days. How quickly it appears after that is up to your bank. We'll email you when it's sent.
Cancelling an order
Email us within 12 hours of ordering and we'll cancel it and refund you in full. After that the parcel is usually already moving, so you'll need to use the return process instead.
EU and UK customers
You also have a statutory 14-day right to withdraw from the purchase, starting the day you receive the item. Our 30-day policy is longer and sits on top of that right, not in place of it.
Anything we can't take back
Items returned without their accessories, or with physical damage caused after delivery. If in doubt, email us before you ship — we'd rather sort it out with you than turn a parcel away.